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Birdynumnums
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Blueyonder Email password Change didn't work...how long??

Hi

I've thought I'd successfully  changed my blueyonder email password that conformed to their requirements and even received an automated email that confirmed this was the case.

I cannot however log in with the new password but have to use my old outdated password still.

I have waited 12+ hrs so far but the new password is still not being recognized and I assumed it would be instant.

 Any help appreciated

Thanks

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Corey_C
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Re: Blueyonder Email password Change didn't work...how long??

Hi Birdynumnums,

 

Thanks for your post and for reaching out to the community forums. Yes the change to your mailbox and online account login should be immediate. Are you still able to log in with your old password?

 

Cheers,

Corey C

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Birdynumnums
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Re: Blueyonder Email password Change didn't work...how long??

Yes, thankfully I can still use my old password to login to both myvirginmedia and email account.

Confused as to why I got the confirmation email telling me I'd successfully changed my password when it

hadn't worked.

Not sure whether to try again and put it down to a glitch.

Thanks 

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Corey_C
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Re: Blueyonder Email password Change didn't work...how long??

Thanks for replying. Birdynumnums.

 

You can do. If not then I can send you a PM to get your account details and check from here.

 

Thanks,

Corey C

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Birdynumnums
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Re: Blueyonder Email password Change didn't work...how long??

Tried again and it appears to have taken my new password this time around.

Thankyou

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Corey_C
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Re: Blueyonder Email password Change didn't work...how long??

Thanks for the update. Birdynumnums.

 

Glad to hear the reset worked.

 

Thanks,

Corey C

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