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Blueyonder Email Problems / Hacked

Joining in

Hello. Unfortunately I put my Virgin login details into a phishing email and it sent a spam email to all of my contacts. I have changed the password directly on my Virgin account, however I can no longer access my blueyonder email account. It doesn't work on my iPhone, iPad, Mac or directly through webmail. Therefore I can't see how to change my password or recover my email directly.

The Virgin mail on my account takes me through to my deceased husband's email, which I would also like to have deleted if possible.

When I go in to account settings, account details and email the "Virgin Media Mail app password generator" literally doesn't appear on that page whatsoever.

I'm stuck and worried people are accessing stuff I don't want them to.

Are you able to help? Thank you.


Forum Team
Forum Team

Hi blueyondont,

Thanks for posting and welcome to our community 🙂

So I can help with this I've popped you over a private message to get a few more details from you.


Thank you, I can't see that DM at the moment?

To be clear I can't see this on the webpage at all.

b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.