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Blueyonder Email Hacked

Hi - I've had a blueyonder email account for a very long time and it's been hacked.  I no longer have Virgin media services and virgin told me this email would be closed 3 months after we moved in February.  It hasn't been closed and Someone has gained access to it and I can see, for example, they're trying to set up Instagram accounts with my address. However, when I try to log in to Virgin Email service, it doesn't recognise my username ... how can I change the password and lock this hacker out?I do not want the email account reinstated just closed so that it cannot be used or accessed by anyone.

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Re: Blueyonder Email Hacked

The VM Forum Team should be able to assist in getting this old account closed down properly.  They will respond to this thread but probably not before tomorrow.  

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Blueyonder Email Hacked

Thank you. 

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Re: Blueyonder Email Hacked

Hi starashton

 

Thanks for posting and welcome to the community. Very sorry to hear of this email issue. I'll happily help you sort this out now.

 

I'll PM you to arrange 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Blueyonder Email Hacked

Hi @starashton

 

Thanks for joining me on PM. I've raised this for deletion with IT now. Your reference is P01026890. 

 

This will be deleted within 5 working days

 

Kind regards,

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Blueyonder Email Hacked

Thank you for your help.  Its much appreciated

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Re: Blueyonder Email Hacked

IT have come back and stated it's been done 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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