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Blueyonder Email Account Recovery

Joining in


Just wondering if its possible to recover a Blueyonder email account?

I haven't used it in a while, but the email was used to create an account for a game.
I've forgotten the login for the game so went to reset it to find it still linked to the Blueyonder account.
Spoke to the support for the game who said the email is still active and i need a screenshot from the email provider stating that they are unable to assist in account recovery.

Any advice would be great or an email for someone at virgin media saying it cant be recovered 



Forum Team
Forum Team

Hi Agregory90, welcome to the community! Thank you for posting. 

It very much depends on if the email address is linked to an account with active services currently. 

If not, then the account has been orphaned. You can read more about this here - Orphan Email accounts - Virgin Media Community - 3492073

We also sadly cannot provide support to get this re-activated if you do not have an active service account. 

Just let us know and we can send you a PM to offer further support if needed!

All the best