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Blue yonder email

We changed our virgin media account into my name from my husbands and didn’t realise this would deactivate his email account. Is it possible to reactivate it under my virgin media account? 

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Re: Blueyonder email

How do I get an old blueyonder email reactivated? 

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Re: Blueyonder email

Hello Sharonnattrass, 

Is this email address still associated to an active account?

When was the last time you accessed this and how?

Gareth_L

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Re: Blueyonder email

The account was de activated when our media account was changed from my husbands name to mine last November. My husband desperately needs access to his account as he needs to reset password on one drive account

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Re: Blueyonder email

Hello Sharonnattrass

I have replied to your other post bit thank you for explaining 

I can have a look if this is possible 

I just need to send you a private message to get account details 

It may not be possible at all but its worth a try 

Can you check the purple envelope top right of your screen

Gareth_L

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Re: Blueyonder email

Hello Sharonnattrass

Thanks for those details 

Bad news i'm afraid, The email address you gave me was assigned to a former account which has now been closed. 

When we close an account we do leave the email address active for 90 days or so.

This will now be closed and as the former account is not active any more th email address is no longer available

Gareth_L

 

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Re: Blueyonder email

Is there any way the old email could be reassigned to the new account? 

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