Virgin Media Community

[Heather39]

Hi, I wonder if someone can help? I have a blueyonder email address that I use but when I recently set up a new iPad I don’t seem to be able to add it the Mail tab. I don’t have an account with virgin media anymore as when I moved house 5 years ago they couldn’t provide me with a service to my new house. I have, however, still been able to use my email address to both send and receive emails.

can anyone help? 
many thanks.

heather

[Ashleigh_C]

Hi there @Heather39 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue with your email! Can I just double check does the email still work on other devices? 

Thanks again

[Heather39]

Hi Ash,

I don’t have any other devices to try it on, so can’t tell you I’m afraid!

regards,

heather. 

[Vikki_M · Accepted solution]

Hi Heather39 

Thank you for you response. 

If you no longer have a Virgin Media account that the email address is linked to, we unfortunately have no way to manage that email account. 

Emails accounts are usually disconnected within 90 days of the broadband being cancelled however this can sometimes be missed.

If you have a laptop or phone that you can try and access the email account on, we would recommend moving any important emails and then setting up a third party email account going forward.

I am sorry, I appreciate this won't be the response you were hoping for.

Please pop back to us should you have any further questions regarding this.