Blue Yonder Email

[MrMundo]

Hey all,

Just wondering if anyone out there can help or steer me in the right direction of retrieving a really old email account.

It's a blueyonder email. I know the account but not sure on the password anymore. It's tied to some accounts I have on PSN and I need access to it so I can reset my password.

Any help will be great. Thanks.

[用心棒 · Accepted solution]

On the off-chance that Virgin Media have not deleted the account 90 days after broadband service was terminated then try resetting the password here Forgotten your Password? | Reset Here | Virgin Media; enter the blueyonder.co.uk email address and follow the reset process.

If the reset process indicates the email address is not found then it has likely been deleted and cannot be recovered.

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[MrMundo]

Firstly, I really appreciate the feedback.

We're probably going back over a decade though so I'd suspect they've deleted the account.

I'm really not sure where to go from here.

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@用心棒 wrote:

On the off-chance that Virgin Media have not deleted the account 90 days after broadband service was terminated then try resetting the password here Forgotten your Password? | Reset Here | Virgin Media; enter the blueyonder.co.uk email address and follow the reset process.

If the reset process indicates the email address is not found then it has likely been deleted and cannot be recovered.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

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@用心棒 wrote:

On the off-chance that Virgin Media have not deleted the account 90 days after broadband service was terminated then try resetting the password here Forgotten your Password? | Reset Here | Virgin Media; enter the blueyonder.co.uk email address and follow the reset process.

If the reset process indicates the email address is not found then it has likely been deleted and cannot be recovered.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

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[用心棒]

It is not unknown to find email accounts still active decades on so still worthwhile trying the password reset route. Should that fail try emailing the blueyonder.co.uk email address to see if the mailbox still exists, i.e. sender does not receive a mail delivery failure notice that mailbox is unknown or similar message. If it does exist post back here to have issue flagged to the forum team on the off-chance they are able to restore temporary access to the email account.

[MrMundo]

I just tried to send a test email and it no longer exists or cannot receive emails.

Ah well. Was worth a shot.

I might have to get back onto EA support and see if they can look further.

Thanks.

[Steven_L]

Hey @MrMundo,

Welcome back to the community and thanks for taking the time to post.

I would be happy to take a further look into this for you to see if we can find the mailbox on the system but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L