@Bill53 in VM’s defence here, they will claim (not without justification), that you, or more specifically your wife, WAS given advanced notice as it is clearly stated in the T’s and C’s that use of any VM branded email addresses is dependent on being a VM broadband customer and that access to said email will be terminated 90 days after you leave.
OK, I fully accept that nobody really reads through all the small print and VM don’t really help themselves by not strictly adhering to the 90 day limit, and I suspect there are various reasons for this tied to legacy setups etc.
Also, please consider this, maintaining the email storage, handling the data traffic etc. does cost VM some money, for which they are getting, how much back from you for doing this? Why would they entertain giving you a free service?
Now I appreciate that all of the above may seem a bit harsh on first reading, and I promise you that I do sympathise with your situation, having the rug suddenly pulled from under your feet, so to speak, can’t be a good position, but the email address was always on borrowed time from the second you ceased to be a VM customer.
Having said that, as @Natalie_L says above, the forum team will make efforts to see if anything can be done, if the deletion process hasn’t gone too far and if the backend IT people are prepared to act on it, then maybe, just maybe, they can arrange for your wife to have access again. But please don’t count on it and even if it does happen it absolutely WILL be a short term, one-time-only reprieve. In the meantime, it is best to assume and work on the basis that the email address has gone for good and isn’t coming back and make arrangements to set up an alternative provision and notify all of her contacts of the new address.
