Blocked Incoming Messages Notification

[IvorScarf]

I've just received the following message. Is it from Virgin? How can I report it? If true, how can I access the blocked emails? [I have a copy of the 'View Source' result.]

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This message was created automatically by Email Automated Notification System.

Some messages to dave@PhotoLens.co.uk couldn't be delivered since January Mon. 02 2023.

To retrieve your emails and reconfigure Port 486, Retrieve Messages

Diagnosis-Code: SMTP; 552-5.7.0 [TSS04] max defers and failures per hour (Exim 4.88) allowed. Deferred message

Reporting-MTA: dns; gateway31.PhotoLens.co.uk X-Postfix-Tail-ID-ID: 5867033100 Original-Recipient: rfc822; dave@PhotoLens.co.uk SIZE = 22481: Arrival-Date: 1/24/2023 6:53:09 a.m.

Action: Failed Status: 5.7.0 Remote-MTA: dns; Mail-server.gateway31.PhotoLens.co.uk

[Client62]

If you have not sent messages to or expected messages from this sender treat this as suspect.

The phrase : To retrieve your emails and reconfigure Port 486 reads like a red flag.

[Ryan_N]

Hi IvorScarf. 

Thank you for your post and welcome to the forums. 

Just to help understand this a little more as I feel like there could be some context missing - the email in question, what email address has this been delivered from - or is this a notification when trying to send an email etc? Also, are you trying to email that account from a Virgin Media mail account? 

I apologise for not being able to give a more in depth answer for the time being. We are more than happy to help with it - we just need clarification on the above to have a greater understanding as to what's going on.

Get back to us and let us know. 

Cheers, 

Ryan. 

[IvorScarf]

Ryan,

Thanks for the reply.

I thought I had included everything. Trouble is, I've since deleted the message. I'll take extra notice when it happens again.

[Paulina_Z]

Hi @IvorScarf,

Thanks for coming back to us. Please keep us updated when you can so that we can assist further if needed.

We're here if you need us.

Thanks! 🙂