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Authentication failed on webmail and outlook

gameguru99
Joining in

on ‎03-01-2022 08:01

Good morning

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

This seems to happen every year to me.

I can login to my virgin media, I click E-mail and get the message as listed above.

When using Outlook, I get Authentication failed, this has been going on for a week now.

Can someone please unlock my mailbox as I think that resolved the problem last time.

Kind regards

GameGuru

 

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎03-01-2022 10:41

@gameguru99  You may be able to unlock it yourself by following the instructions set out here:

Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Martin_N
Forum Team
Forum Team

on ‎04-01-2022 10:46

Hi gameguru99,

Thank you for your post. I'm very sorry to hear about the issue you've had with your email address. 

I can see Graham_A has provided a link to another thread with some helpful information. 

Have you been able to use this to resolve the issue?

^Martin

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