Virgin Media Community

[GerryMack]

Normally, when I receive an email with attachment, I get the option to View or download the attachment. My "view" option is still there as an option but when I click I just get a black screen. Any Ideas? The "download" option works ok.

[Sololobo]

Are you using a PC or a mobile device?

What OS are you using? 

Are you using webmail or an email client for access?

[用心棒]

Seeing the issue in webmail (desktop and mobile UI) when trying to view docx file type:

@GerryMack, for which file types are you seeing the issue occur; AFAICS image files, like png, appear not to be affected?

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[GerryMack]

Using:

A PC

Windows10

Webmail (for Virgin Media)

[GerryMack]

Seems to affect PDFs and DocX

[用心棒]

Issue has been flagged to the forum team.

[Graham_A]

For info of the Forum Team,  I am also seeing this issue with the file types mentioned.