Virgin Media Community

[GerryMack]

Normally, when I receive an email with attachment, I get the option to View or download the attachment. My "view" option is still there as an option but when I click I just get a black screen. Any Ideas? The "download" option works ok.

[Sololobo]

Are you using a PC or a mobile device?

What OS are you using? 

Are you using webmail or an email client for access?

[用心棒]

Seeing the issue in webmail (desktop and mobile UI) when trying to view docx file type:

@GerryMack, for which file types are you seeing the issue occur; AFAICS image files, like png, appear not to be affected?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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[GerryMack]

Using:

A PC

Windows10

Webmail (for Virgin Media)

[GerryMack]

Seems to affect PDFs and DocX

[用心棒]

Issue has been flagged to the forum team.

[Graham_A]

For info of the Forum Team,  I am also seeing this issue with the file types mentioned.

[用心棒]

@ModTeam,  any update for this issue.

[Lucy_B]

Hi All, 

Thanks for letting us know about this issue. We're going to need to escalate this to our relevant support teams to investigate further. 

So that I can do this, if you're affected could you please send me a Private Message directly with your email address (that's affected) and also any relevant screenshots of the issue. 

** To send a private message, just click on my name and select 'Send Message' on the right hand side. PLEASE DO NOT POST YOUR EMAIL ADDRESS ON THIS PUBLIC THREAD **

Thanks

Lucy_B

[用心棒]

@Lucy_B, the issue is not, as far as I am aware, account specific and the request for screenshot will just result in images similar to that posted earlier here.

FYI: browser's console shows the following error when this issue occurs:

     1	precore.js:9 requirejs Cannot read property 'ERRORS' of undefined Arguments [TypeError: Cannot read property 'ERRORS' of undefined
     2	    at new d (eval at runCode (https://mail2.…, callee: (...), Symbol(Symbol.iterator): ƒ]
     3	requirejs.onError @ precore.js:9
     4	j @ boot.js:10
     5	check @ boot.js:10
     6	enable @ boot.js:10
     7	init @ boot.js:10
     8	(anonymous) @ boot.js:10
     9	setTimeout (async)
    10	require.nextTick @ boot.js:11
    11	f @ boot.js:10
    12	requirejs @ boot.js:10
    13	window.require @ boot.js:16
    14	getModelType @ VM20112:9
    15	d @ VM20110:9
    16	createView @ VM20110:9
    17	s.map.s.collect @ boot.js:4
    18	s.<computed> @ boot.js:4
    19	createSlides @ VM20110:9
    20	render @ VM20110:9
    21	render @ VM20109:5
    22	initialize @ VM20109:5
    23	b.View @ boot.js:5
    24	constructor @ precore.js:15
    25	N.d @ boot.js:5
    26	(anonymous) @ boot.js:15
    27	k @ boot.js:2
    28	fireWith @ boot.js:2
    29	e.<computed> @ boot.js:2
    30	execCb @ boot.js:10
    31	check @ boot.js:10
    32	enable @ boot.js:10
    33	init @ boot.js:10
    34	(anonymous) @ boot.js:10
    35	setTimeout (async)
    36	require.nextTick @ boot.js:11
    37	f @ boot.js:10
    38	requirejs @ boot.js:10
    39	window.require @ boot.js:16
    40	c @ boot.js:15
    41	launch @ boot.js:15
    42	eval @ VM20108:1
    43	(anonymous) @ precore.js:11
    44	k @ boot.js:2
    45	fireWith @ boot.js:2
    46	e.<computed> @ boot.js:2
    47	(anonymous) @ boot.js:2
    48	k @ boot.js:2
    49	fireWith @ boot.js:2
    50	e.<computed> @ boot.js:2
    51	execCb @ boot.js:10
    52	check @ boot.js:10
    53	enable @ boot.js:10
    54	init @ boot.js:10
    55	(anonymous) @ boot.js:10
    56	setTimeout (async)
    57	require.nextTick @ boot.js:11
    58	f @ boot.js:10
    59	requirejs @ boot.js:10
    60	window.require @ boot.js:16
    61	(anonymous) @ precore.js:2
    62	multiple @ precore.js:11
    63	j @ precore.js:7
    64	f @ precore.js:3
    65	dispatch @ boot.js:2
    66	q.handle @ boot.js:2
    67	precore.js:9 requirejs Cannot read property 'ERRORS' of undefined Arguments [TypeError: Cannot read property 'ERRORS' of undefined
    68	    at new d (eval at runCode (https://mail2.…, callee: (...), Symbol(Symbol.iterator): ƒ]
    69	requirejs.onError @ precore.js:9
    70	j @ boot.js:10
    71	check @ boot.js:10
    72	enable @ boot.js:10
    73	init @ boot.js:10
    74	(anonymous) @ boot.js:10
    75	setTimeout (async)
    76	require.nextTick @ boot.js:11
    77	f @ boot.js:10
    78	requirejs @ boot.js:10
    79	window.require @ boot.js:16
    80	getModelType @ VM20112:9
    81	d @ VM20110:9
    82	createView @ VM20110:9
    83	s.map.s.collect @ boot.js:4
    84	s.<computed> @ boot.js:4
    85	createSlides @ VM20110:9
    86	render @ VM20110:9
    87	render @ VM20109:5
    88	initialize @ VM20109:5
    89	b.View @ boot.js:5
    90	constructor @ precore.js:15
    91	N.d @ boot.js:5
    92	(anonymous) @ boot.js:15
    93	k @ boot.js:2
    94	fireWith @ boot.js:2
    95	e.<computed> @ boot.js:2
    96	execCb @ boot.js:10
    97	check @ boot.js:10
    98	enable @ boot.js:10
    99	init @ boot.js:10
   100	(anonymous) @ boot.js:10
   101	setTimeout (async)
   102	require.nextTick @ boot.js:11
   103	f @ boot.js:10
   104	requirejs @ boot.js:10
   105	window.require @ boot.js:16
   106	c @ boot.js:15
   107	launch @ boot.js:15
   108	eval @ VM20108:1
   109	(anonymous) @ precore.js:11
   110	k @ boot.js:2
   111	fireWith @ boot.js:2
   112	e.<computed> @ boot.js:2
   113	(anonymous) @ boot.js:2
   114	k @ boot.js:2
   115	fireWith @ boot.js:2
   116	e.<computed> @ boot.js:2
   117	execCb @ boot.js:10
   118	check @ boot.js:10
   119	enable @ boot.js:10
   120	init @ boot.js:10
   121	(anonymous) @ boot.js:10
   122	setTimeout (async)
   123	require.nextTick @ boot.js:11
   124	f @ boot.js:10
   125	requirejs @ boot.js:10
   126	window.require @ boot.js:16
   127	(anonymous) @ precore.js:2
   128	multiple @ precore.js:11
   129	j @ precore.js:7
   130	(anonymous) @ precore.js:13
   131	dispatch @ boot.js:2
   132	q.handle @ boot.js:2
   133	precore.js:9 requirejs Cannot read property 'ERRORS' of undefined Arguments [TypeError: Cannot read property 'ERRORS' of undefined
   134	    at new d (eval at runCode (https://mail2.…, callee: (...), Symbol(Symbol.iterator): ƒ]
   135	requirejs.onError @ precore.js:9
   136	j @ boot.js:10
   137	check @ boot.js:10
   138	enable @ boot.js:10
   139	init @ boot.js:10
   140	(anonymous) @ boot.js:10
   141	setTimeout (async)
   142	require.nextTick @ boot.js:11
   143	f @ boot.js:10
   144	requirejs @ boot.js:10
   145	window.require @ boot.js:16
   146	getModelType @ VM20112:9
   147	d @ VM20110:9
   148	createView @ VM20110:9
   149	s.map.s.collect @ boot.js:4
   150	s.<computed> @ boot.js:4
   151	createSlides @ VM20110:9
   152	render @ VM20110:9
   153	render @ VM20109:5
   154	initialize @ VM20109:5
   155	b.View @ boot.js:5
   156	constructor @ precore.js:15
   157	N.d @ boot.js:5
   158	(anonymous) @ boot.js:15
   159	k @ boot.js:2
   160	fireWith @ boot.js:2
   161	e.<computed> @ boot.js:2
   162	execCb @ boot.js:10
   163	check @ boot.js:10
   164	enable @ boot.js:10
   165	init @ boot.js:10
   166	(anonymous) @ boot.js:10
   167	setTimeout (async)
   168	require.nextTick @ boot.js:11
   169	f @ boot.js:10
   170	requirejs @ boot.js:10
   171	window.require @ boot.js:16
   172	c @ boot.js:15
   173	launch @ boot.js:15
   174	eval @ VM20108:1
   175	(anonymous) @ precore.js:11
   176	k @ boot.js:2
   177	fireWith @ boot.js:2
   178	e.<computed> @ boot.js:2
   179	(anonymous) @ boot.js:2
   180	k @ boot.js:2
   181	fireWith @ boot.js:2
   182	e.<computed> @ boot.js:2
   183	execCb @ boot.js:10
   184	check @ boot.js:10
   185	enable @ boot.js:10
   186	init @ boot.js:10
   187	(anonymous) @ boot.js:10
   188	setTimeout (async)
   189	require.nextTick @ boot.js:11
   190	f @ boot.js:10
   191	requirejs @ boot.js:10
   192	window.require @ boot.js:16
   193	(anonymous) @ precore.js:2
   194	multiple @ precore.js:11
   195	j @ precore.js:7
   196	f @ precore.js:3
   197	dispatch @ boot.js:2
   198	q.handle @ boot.js:2