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JT-99
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Apple and Android Device will not load virginmail account

I have just set up virgin email accounts for my wife and I. We both added these accounts to our apple and samsung phones. These initially worked (received welcome messages from Virgin) but are unable to send emails out. They remain in the outbox. I uninstalled on my samsung and tried to add again but now it says my username and password are not recognised. I tried the same with my macbook, again username and pwd not recognised. If I log on to virgin mail through the browser it works fine. Help.

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jb66
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Re: Apple and Android Device will not load virginmail account

Why would you use virgin media as your email provider over applemail or Hotmail? 

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Beth_G
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Re: Apple and Android Device will not load virginmail account

Hi JT-99,

 

Thanks so much for your very first post and a very warm welcome to the community forums 🙂

 

I'm sorry to hear of the issues you've been having with your new Virgin email accounts. 

 

Can you please try changing the password for both accounts via our webmail here and then try removing and re adding both accounts on your Apple and Andriod devices to see if that does the trick?

 

Let me know how that goes.

 

Beth

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JT-99
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Re: Apple and Android Device will not load virginmail account

Hi Beth,

Thanks but it did not work.

Pwd changed, accepted and confirmation received but still cannot send emails (remains queued in outbox).

Then tried removing and reinstalling email account on android with the new pwd this time got authentication error. This error was overcome by turning sign in "off". Pwd accepted but still cannot send emails again stuck in outbox. 

 

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Martin_N
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Re: Apple and Android Device will not load virginmail account

Thank you for coming back to us. 

 

Can you confirm if you have the issue on other devices? On the handsets has this been tested on both a Mobile data and a WiFi connection?

 

Do you have any other email addresses that do work on those handsets? Are you using the built in apps that come on the handsets or 3rd party apps?

 

^Martin

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JT-99
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Re: Apple and Android Device will not load virginmail account

Hi Martin,

Other emails work fine on devices eg gmail, hotmail.

Throughout the day i have been receiving alerts saying Authentication denied. When i try to sort that a window with the  server settings pops up. I put username and pwd in and error repeats again. 

Fault is there on wifi or data roaming. 

But webmail works fine its just problem with the apps. 

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Martin_N
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Re: Apple and Android Device will not load virginmail account

Thank you for that information. 

 

If you sign in on the mobile device through a web browser are you able to send emails then? 

 

^Martin

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JT-99
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Re: Apple and Android Device will not load virginmail account

Yes that works fine.

 

 

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JT-99
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Message 9 of 13
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Re: Apple and Android Device will not load virginmail account

The error msg i receive is Authentication denied (Vm303) cannot connect to server.

 

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JT-99
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Re: Apple and Android Device will not load virginmail account

Error message includes the following

525#5.7.13 authentication denied.

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