I have over the past two weeks received 50/60 phishing emails supposedly from Norton and McAfee. I have blocked everyone and forwarded them to phishing at virginmedia.com but they are still arriving a dozen times a day.
The Virgin spam filter in email "settings" can be set to reject spam or tag spam and place in inbox or spam folder
Unwanted spam can be deleted, or if you tag it as spam (spam icon above email) then it goes into spam folder.
Another option is to use an email client like thunderbird if you use windows, this has built in spam detection using spam assassin and the spam filter can be trained but has to be set up in the thunderbird email account and settings for thunderbird, I am trialling this to see how effective it may be.
The antivirus and bitcoin spam email is getting past the virgin spam filters, but the warren buffet scam emails are tagged spam.
Consider trying the following filter rule to move these misidentified emails to a holding folder: Re: I want spam When confident the rule is working as expected change the holding folder to your Spam folder.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more Have I helped? ClickMark as Helpful Answer or useKudos to say thanks
Junk email detection may be no better than virgin spam filters, misses most and I mark as spam but next similar email gets through.
Unless you pay for a top of the range spam software, not sure if the free ones are any good and most have a limited trial period.
Also some spam software deletes spam from the server direct such as mailwasher and spam assassin and could be difficult to retrieve any genuine email deleted by mistake. Some spam filters are freeware and not up to date or from dodgy download sites.
Probably just as good using virgin filters and regex where you can block current spam, and the rest picked up by virgin spam filter.
Virgin spam filter identified my latest scam email (atm mastercard) and tagged it <spam>
Multiple log in's
I noticed with virgin email it is possible to have multiple login's at once, I can have webmail and thunderbird at the same time.
There is no way to switch off access by third party email clients (imap) and therefore possible for multiple login's to the email account, most email is the same but some have options to switch of off access via imap and pop and just use webmail only, so more secure, I do that with my other emails such as gmail.
I do apologise for any frustration or inconvenience caused by an influx of spam/phishing emails. Our spam filters are programmed to learn from what's marked as spam. If our webmail options are used to flag particular emails, it should train our filters to recognise these in the future.
We do sometimes see a spike in spam emails getting through whilst our filters learn to filter emails from new locations etc. This learning is an automated process, so it can sometimes take a little while for everything to be picked up but you should see an improvement moving forwards if they are marked appropriately.
There is no evidence to suggest that these emails are the result of any concerted attacks or data breach. Unfortunately, it's just scammers using more and more technology to generate and spoof email addresses.
In the meantime, the filter rules suggested by our brilliant VIPs and other community members should significantly reduce the amount of spam coming into your main inbox. Please bear in mind, any fraudulent emails purporting to be from Virgin Media can be forwarded to email@example.com. If you receive an automated response advising that this is spam, it means it's already been logged on our system.