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Another "Unable to access my Blueyonder email account online" it seems !

RichB90
On our wavelength

Hi - I am having the same issue as others mention. Suddenly yesterday I could no longer access my blueyonder emails.

We have an account, I am the account holder etc .. please help.

As it is, I can't find out how to log out of my Virgin Media account to start the process mentioned here:

Virgin Media Mail Unavailable | Virgin Media

 

19 REPLIES 19

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi RichB90, 

Thank you for reaching out to us here on the community. 

We are very sorry to hear of the issues you are experiencing with your email account. 

Can you please confirm if you are having problems accessing the service on both email apps and the browser?

Thanks, 

 

Nat

RichB90
On our wavelength

Yes - PC, phone ... each that I use

 

RichB90
On our wavelength

Simiar to others here - I have been locked out

RichB90
On our wavelength

I get this page Virgin Media Mail Unavailable | Virgin Media but can't do anything it.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you. 

Just to confirm, you are not able to try the steps listed on the link to reset the password, is this correct? 

Thanks, 

 

Nat

RichB90
On our wavelength

Effectively, yes. My Virgin media password is stored, so it always logs me in, but that means I don't get the sign-in screen ahead of "forgotten my password"

I'm scared to use this screen:

 

Virgin Media Mail settings | Virgin Media

 

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you. 

Are you able to remove the stored password for the account from either your browser or device? 

If not please do let me know and we will do all we can to help. 

 

Nat

RichB90
On our wavelength

I've done that, and several other password changes on the VM site - but it's still not working ! Sorry.

RichB90
On our wavelength

Deleted stored password

Changed here : Virgin Media Mail settings | Virgin Media

But now pretty unsure where I go next.