Showing results for 
Search instead for 
Did you mean: 

Another problem with

Joining in
  • Hi another user having problems with being  able to access emails on outlook on new phone. Don't recognise pasword and can't reset password please help.

Very Insightful Person
Very Insightful Person

When setting it up on a new device you need to use a generated app password.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks