Well, an update for anyone interested....
I have had no communications from anyone on here from VM, even after reporting the post to the Mods Team and PMing the Mod team directly.
I have tried the 07533 051809 number and after waiting 2 days for someone to come back to me, made me go through all the steps that I had already done on multiple platforms and as soon as I told them that my email ended in @virginmedia.com, was told that they were going to speak to a manager and to hold on for a short while, only for them to close the text message case the next day with no reply.
I am now having to start the while process again. I have no Virginmedia email accounts working, my partner has no Virginmedia accounts working (runs off my main email account as a secondary), my other Virginmedia account does not work (again a secondary) but a brand new account made Monday does work perfectly (again a secondary account off my main Virginmedia account). If I try to send an email to any of these inaccessible accounts, it "bounces back" as if the account is disabled or closed, so not an access error my end or from any browsers.
I am now having to be in work instead of working from home as my work email had been set to forward to the home email and I cannot now access them.
If anyone from VM actually cares about their customers, could they please reply on this thread with contact details for me!!!!!!!!!
Thank you