Virgin Media Community

[stevenberg]

I have had problems accessing email and now all my emails have disappeared from webmail. How can I get them back 

[jpeg1]

Check all the folders including deleted, spam and any other folders you may have created. If the emails are not there then I'm afraid they have gone. 

Virgin don't keep backups, that is the user's responsibility. 

[Paul_DN]

Hi Stevenberg,

Thank you for reaching out to us in our community and welcome, sorry to hear all your Emails have disappeared, there is another post with further information around this here.

If you do need any further support, please do not hesitate to reach back out.

Regards

Paul.