@sue40 wrote:Was told that historic emails would be restored - don't really use ntlworld so not expecting anything. Came as big surprise to over 15000 emails in my inbox. You have restored every email I ever had with ntlworld.. Can you imagine trying to get rid of all those. Please advise what the problem is and how I can get rid of them easily. Can't believe you have done this virgin media.
If an email client was used to read emails using POP3 then this issue maybe due to Virgin Media's non-standard implementation of POP3 on server, i.e. server does not honour POP3 client's request to delete message.
Make sure you have up to date backups of your emails and then in webmail there are two options for removing messages from your Inbox folder, select ☰ and then either:
- Archive old messages, to move messages older than 90 days to a by year subfolder under Archive folder
- Delete all messages, moves all message to Trash folder where they are stored for 7-days before being permanently deleted.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click 
