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Studiovic
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All emails have disappeared

can anyone please help, my emails have all disappeared from my account. I thought it was just on my phone but have checked on tablet and on laptop and they have all gone. 

I’ve checked folders and deleted but they are not there

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BillC45
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Re: All emails have disappeared

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Studiovic
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Re: All emails have disappeared

Thank you but my phone is already set to this. I desperately need to see if there is a way to get those emails back as surely if they’d been deleted they would show in the trash? 

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BillC45
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Re: All emails have disappeared

You can best wait here until the Forum Team picks up this thread.

They will no doubt confirm that it is your responsibility to back up your emails. 

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Lisa_CC
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Re: All emails have disappeared

Hey there Studiovic and sorry to hear about the disappearing emails. We have asked our IT Team in the past about deleted emails and I'm afraid if it's been deleted from the user end, we're not able to retrieve the emails for you and I'm sorry about this.

 

Thanks,

 

Lisa

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Studiovic
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Re: All emails have disappeared

I can assure you, I have not deleted them as otherwise they would show in the deleted?

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Lisa_CC
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Re: All emails have disappeared

Hi Studiovic,

 

Can you confirm what device(s) you're using and the third party email app? Can you view your emails via webmail  or is it just the third party email apps? Also have you tried uninstalling the email account from the App and then re-adding it back on, do the emails load up?

 

Thanks,

 

Lisa

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Studiovic
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Re: All emails have disappeared

I have tried phone, tablet and laptop. They have also disappeared from webmail.

I have uninstalled and reinstalled and I still only have the emails from this week 

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Paul_DN
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Re: All emails have disappeared

Hi Studiovic,

 

 

Thank you for coming back to us, can you try to change your password via webmail and try again.

 

Regards

 

Paul.

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