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thesmarts
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All Inbox Emails Disappeared

All emails in my inbox have disappeared / been deleted. Everything was fine yesterday, but woke up this morning and all had gone.

This is on all my devises and I've logged direct into me Virgin account. We are using an old ntlworld email address.

Has anyone else had a similar issue or can anyone offer any advice on how I might be able to recover these emails.

Many thanks,

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Katie_WT
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Re: All Inbox Emails Disappeared

Hi there @thesmarts

 

Welcome to our Community and thanks so much for your first post - I was sorry to hear that you've had an issue with your emails going walkabouts recently. 

 

Do you use an email client to access your emails on your devices? If so, what done do you use? 

 

What happens when you log into Webmail directly? Are you able to see any emails in your deleted bin via webmail? 

 

Pop back when you can with some more information and we'll do what we can to assist  you. 

 

Cheers

 

Katie - Forum Team


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BillC45
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Re: All Inbox Emails Disappeared

Suggest you read message 20 in this thread - https://community.virginmedia.com/t5/Email/Disappearing-Emails/m-p/4502663#M206550 and/or put “Inbox emails disappeared” into the search bar at the top of this page for more examples of this issue.

Please also read this – in VM’s Acceptable Use Policy -

Email use

6.5. It is your responsibility to back up the contents of your Virgin Media email account.

https://www.virginmedia.com/content/virginmedia/dotcom/en/shop/the-legal-stuff/acceptable-use-policy...