on 26-01-2023 19:24
Why does it take ages to download and open emails? It never used to. It can take hours (sometimes even days) and I can't send any. If I'm in a rush, I'll hit reply or forward and if I'm lucky the email might appear there for me to read.
Any time I try to open an email, the body of it just says 'Download message and pictures (whatever size it is).
It's every time I open my emails now. Is it a virgin problem or a mail problem?
It's driving me insane!
p.s. I don't know why I've clicked 'email me when someone replies' as I'll never see it anyway 🤷🏻♀️
Answered! Go to Answer
11-06-2023 20:14 - edited 11-06-2023 20:17
FWIW similar issues raised by others elsewhere suggest an issue / bug with Mail app and the following workaround may help:
Edit: just saw you mentioned forward workaround in initial post. I am stumped for the moment and can only suggest you look at using another email client to resole the issue, for example Thunderbird.
on 26-01-2023 20:15
Same here, will post a tweet
on 26-01-2023 22:23
Is this:
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 27-01-2023 12:11
Hi, web Mail via my vm account home page. Using chrome on windows 11 laptop. Vm acknowledged on Twitter they are investigating. Still get connection timed out error message. Connection doesn’t even connect!. Have asked again on Twitter what’s happening. Nothing on status page re: email
on 27-01-2023 18:45
on 27-01-2023 18:53
on 27-01-2023 19:19
FYI: Re: Is VM Webmail struggling? - Virgin Media Community - 5239298; current estimate fix time Monday but they hope to have it done sooner.
on 29-01-2023 08:43
Thanks for reaching out to us on the forums @MonkeyHanger83 👋
I'm sorry to hear about the sow emails loading up on your system 😕
May I ask if any application acts this way on the laptop or is it just the emails?
Have you seen this repeat on any other devices, such as a mobile or tablet?
Please clear cache and cookies and let us know how it goes when trying to access.
Kind regards,
Ilyas.
on 03-02-2023 19:26
Hello,
Thanks for replying.
It is only when I use the mail app on the laptop. That's the only device I use for the ntlworld email address. I keep work and personal separate. I've noticed it's improved a little. But it does still take ages for any new emails to actually reach me. To test I sent one from the work email to the account and vice versa. The work one was instant, the home one 30 minutes later it finally arrives. Why do they take so long?
on 05-02-2023 09:24
Hi MonkeyHanger83,
Sorry to hear you're still experiencing some issues with your emails.
We are still aware of an issue with this, you can check this board here for any updates.
Alex_Rm