Virgin Media Community

[Enduser]

Over the last week on and off I have been unable to log into any of my email accounts and get the following error message from Thunderbird, my email client.

Has anyone had this happen to them, and if so is there a fix.

[HowardML]

Read this thread:

https://community.virginmedia.com/t5/Email/thunderbird-connection-problem/m-p/4710607#M217186

Yes, it is happening to others and no, there isn't a fix for it at present. It is being investigated.

[Katie_WT]

Hi there @Enduser

Welcome back to our Community and thanks so  much for your post. As our VIP @HowardML has advised we are aware some customers are having issues and this us under investigation. However, in order to add you to our list and see if you are impacted with the same issue, we just need some additional information if possible

We'd like you to run a "curl" prompt if possible - @HowardML advised about this on the thread he has linked above. 

Open a command prompt (not a powershell) in windows 10 and run this command:

curl -v imaps://imap.virginmedia.com/ -u username:password

Please use your real username (full email address) and your password. It makes a brief connection to the server to test it. Post the output here and we'll take a further look. Remember to obscure your personal details - passwords, email addresses.

Keep us posted 🙂 

[Enduser]

Hi Katie ~ I did try and find out about this by searching the forum before I posted, but obviously I didn't look thoroughly enough.

Having read the thread that already exists about this I have decided to keep my curly thing that you spoke about  to myself and leave it to some of terribly cleaver people who are already on the case.

Thanks again.

[Katie_WT]

Thanks for popping back @Enduser

The issue is being investigated as per the other post; however without your logs we would not be able to add you to the list; I am sorry. 

If you change your mind, please do not hesitate to pop back to the thread

Cheers

[Lisa_CC]

Hi Enduser,


I can confirm that a ticket has been raised under F008999790 to look into this IMAP issue and hope to get it resolved as fast as we can.



Thanks,



Lisa

[Enduser]

Lisa ~ Thanks for the feedback. Technology eh............