Wondering if anyone can help - got an additional email which shows when I login to my virgin account, for some reason the password isn't now working - does anyone know if it had to be the same password as the original email or different?
If it is a secondary account it would normally have a different password to the primary account, unless you chose the same one for each account.
To change passwords:
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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It's not an alias its an additional inbox in the primary account. If I use the same password with that email it comes up and says 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'