I have 2 email accounts, the main account and one additional account. I cannot get access to the addtional account to read the emails on it.
When I go onto the virginmedia website and sign in and then click on email it brings up the main email account, which is what I would expect.
But when instead of signing in I just go straight to click on the email option it asks me to sign in and then gives me the main email account. I used to be able to click on the email option without having to sign in first, and could then log onto my additional account.
You have to be signed out of the primary email address, or use a different browser.
You might try resetting the password for the secondary email address to see if that helps. Sign in to My Virgin Media, go to Manage Accounts. Select the account concerned and then click on View/Change then change to the right of password for secondary accounts.