Virgin Media Community

[Bedford-one]

Hi

How can I change the password of an additional email account ?

If I select password reset I can't answer the questions as I don't ever remember setting them up. If I go into the Primary Account I can see the additional account but the only option is to delete it.

Any help would be appreciated.

[Graham_A]

@Bedford-one  If the Forgotten password route doesn't work due to the DOB or security answer not matching the record you will need to call in to get the password changed.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

[Vikki_M]

Hi @Bedford-one

Thank you for your post and welcome to our community.

Have you spoken to the team since posting?

If not and you still require some help, please let us know and we can send you a private message here to change the password.

Please pop back to us when you can. 

[Bedford-one]

Hi Vikki,

Still haven’t got the password reset,  an you help please ?

[Reece_MH · Accepted solution]

Hi @Bedford-one,

Sorry to hear you still haven't been able to get the password reset. I'm going to drop you a private message so we can look into this further. Please look out for it in the top-right of the Forums, in the purple envelope.

Thanks,

[PYT]

I am having the same problem! I can access the additional e-mail accounts on my profile but I only have the option to delete the accounts. I made a call to the helpline and was informed I would get a call from the technical team. That unfortunately has not happened. I can see from the forum that others are having this problem but I haven't found the solution as yet. Can anyone point me in the right direction please?

Thanks 

[Gareth_L]

Hello PYT,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with resetting the password on your additional email account. 
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello PYT

Thanks for those details.

Both account passwords have been reset now.

If you check your private message the details will be there. 

Gareth_L