Virgin Media Community

[MRM]

I want to add my virgi media email account to my phone and tablet.

But don't know the settings...pop or what?

Need help Thanks

[coenoby]

---

@MRM wrote:

But don't know the settings...pop or what?

Need help Thanks

---

Best to use IMAP rather than POP3. IMAP will keep you emails and folders in sync not just in the email apps on both your devices but also on the VM website.

These are the settings to use:

IMAP4 server name	imap.virginmedia.com
IMAP4 SSL	Enabled
IMAP4 port	993
IMAP4 authentication	Enabled (or 'Password' on Macs)
IMAP4 username	Full email address, for example, richard.branson@virginmedia.com Note: If you update your username in My Virgin Media, this email address will not change.

SMTP Settings

SMTP server name	smtp.virginmedia.com
SMTP SSL	Enabled
SMTP port	465
SMTP authentication	Enabled (or 'Password' on Macs)
SMTP username	Full email address, for example, richard.branson@virginmedia.com Note: If you update your username in My Virgin Media, this email address will not change.

The specific instructions for setting up that information on your phone or tablet will vary depending on the email app you are using. Those apps are usually pretty intuitive and take you through the steps to set up an email account so it is quite simple to do. Many of them will auto complete the server details once you enter your email address.

Coenoby

[MRM]

Thanks. I have just got Gmail accounts set up on my phone and tablet. Not sure where I add the details you sent. 🤔 

[coenoby · Accepted solution]

---

@MRM wrote:

Not sure where I add the details you sent. 🤔 

---

I just did a quick Google for you:

https://support.google.com/mail/answer add-an-account  for the full details.

Here are the key steps:

• On your Android phone or tablet, open the Gmail app .

• In the top right, tap your profile picture.

• Tap Add another account.
• Choose the type of account you want to add.
  • If you check work or school emails through Outlook for Windows, select Outlook, Hotmail, and Live.
  • If you don't see your email service, select Other.

Coenoby

[MRM]

Thank you you're a star.

Will try later

[MRM]

Thanks very much conoby It worked
I learn something new every day!

[Lee_R]

Hi MRM, thanks for getting back to us and confirming your issue is resolved.

Also thanks to @coenoby for providing the resolution.  Remember @MRM,  if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[Jonathan5]

Hi, just bought a new smart phone but having trouble adding virgin media email to it.  Tried all above suggestions but won't do it.  I have an old email address with 'blueyonder' in it so not sure if that's the problem.  I picked the IMAP account but it then asks me for a password which i do not know. How can i find out what the password is?  I put one in it could be but then get a heading called 'incoming server settings' asking for user name (know that one) but also wanting a password and a server.  The password i put in cannot be right as there is a constant cross against it.   The server is a default 'blueyonder.co.uk' but wondering whether that is right.   Any views?

[Natalie_L]

Hi Jonathan5, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are having issues adding your email account to your new handset. 

Which phone do you have please? 

Thank you, 

[MartinB29]

Hi. I've had the same problem. 

Sign into your my virgin media account, go to your e-mails and sign in to your e-mail account.

Once signed in it should give you an option to add a shortcut to your mobile phone screen.

Hold down the icon & drag it onto your home screen. That's it.