Adding email account

[woodway]

I thought I posted earlier but I can't find the post. Virgin wants me to change my sign in email. I don't understand the instructions but if I change my log in to  my gmail account I get a message saying this will be my new e ail address. I want my primary email to be my ntlworld address so I want to add my gmail to my email "add account" but the website won't let me. Any help please

[用心棒]

FYI: Re: Why do I have to change my sign-in email addre... - Virgin Media Community - 5203182 Issue seems to have been resolved. Are you seeing same now?

Reverse any changes made by updating with previous settings.

Do give serious consideration to migrating your email needs over to another email service provider and:

• never have to fear loss of email accounts when deciding on a broadband service provider
• benefit from better security, i.e. multifactor authentication
• better spam filtering
• ⋮

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[woodway]

Thank you for this very reassuring response. When virgin sent an email saying my new email address would be used in future I did not click on the verification link because i did not want that to be my primary email. This morning I have logged in as normal. Like other people in the thread you sent I was really stressed by this so am going to take your advice on getting a moveable email but in my own time, not as a panic response to this alert. 

[coenoby · Accepted solution]

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@woodway wrote:

 am going to take your advice on getting a moveable email but in my own time, not as a panic response to this alert. 

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Yes, definitely consider a range of options, Gmail and Outlook.com are the obvious choices but there are several others that are well worth considering.

Here are a couple of links that review some of the main options https://www.lifewire.com/best-free-email-accounts https://www.wisestamp.com/blog/free-email-providers/ 

Coenoby

[Vikki_M]

Hi @woodway

Thank you for your post and welcome back to our community.

We apologise for any confusion the message caused.

Do you still see the message when trying to sign in?

Please pop back to us when you can. 

[woodway]

No I didn't get it this morning but it is very annoying that I wasted so much time yesterday trying to speak or webchat with virgin to no success and then had to go out having been lefty with the impression from Vigin that my security was compromised

[Zach_R]

Hi @woodway,

I do apologise for the inconvenience and upset caused by this, but I'm glad to hear that this problem has now been resolved for you.

Please do let us know if there's anything more that we can assist you with.

Thanks,