This facility has not been working for months now and I somewhat despair at the efforts to fix it.
I reported it on the 19/1/22, John_CS in the forum team, who stated it was being fixed over the next couple of weeks. Reported again on the 8/2/22 Steven_L at the forum team stated he had raised a fault. Both logged onto my account and reproduced the issue. But as you say still not working.
Very poor service.