Hi Paul,
I can understand the response. I kept my Virgin.net email active, since being a longstanding dial-up and then broadband customer, when Virgin could no longer provide a competitive service in our area. The aim being that I can resume my use of that email address with Virgin.net when finally fibre comes to our area.
I see that it is "coming soon" to our area. So I most definitely do not want to loose this email. Also it is in very active use.
My concern is for those customers old and current that must be getting fed up with these dangerous emails. Moreover, there has been a tenfold increase in these in the last days weeks and couple of months. Hence why I flagged this as needing attention.
Customer service extends from pre-service to in-service to after-sale-service. It secures new, current and future business respectively.
Removing email accounts and the threat of doing so does not lead to new business and neither does providing a substandard level of care.
Anyways sorry for giving my penny's-worth.
I'll keep an eye out for improvements, "service now available" in my area and communications regarding removal of email accounts. Hopefully I'll spot these communications between the rubbish filling my mailbox !
Hopefully current customers are having better results than old and future customers.
Best regards and have a great weekend all.