Menu
Reply
FedUp19
  • 19
  • 0
  • 1
On our wavelength
226 Views
Message 1 of 4
Flag for a moderator

Accounts - how can I check mine

VM website does not recognise my correct login details.

VM website will not allow me to reset my password

As we all know you ever get a telephone answer 

and their chat takes hours (perhaps as India has a different time zone?) - now taken off-line.

I'm sure this must be illegal, not only incompetent.

0 Kudos
Reply
Chris_W1
  • 3.62K
  • 161
  • 213
Forum Team
Forum Team
167 Views
Message 2 of 4
Flag for a moderator

Re: Accounts - how can I check mine

Hi FedUp19, thanks for the message and sorry to hear that you are having issues with the online account, can you confirm what error you are getting and is this happening on all browsers? Chris

0 Kudos
Reply
FedUp19
  • 19
  • 0
  • 1
On our wavelength
45 Views
Message 3 of 4
Flag for a moderator

Re: Accounts - how can I check mine

After entering my correct t details. It says that they are wrong!  So I enter my email address, you send all correspondence to and then I get taken to another page where it says to add my username!!!   I add my username (that I need and it works to login here) and it say it has never heard of me and takes me to another page which ALWAYS says.... Oops, somethings broken. 

FedUp19_0-1612264864735.png    NEVER

It never is.  Any browser, mainly safari.  So you do not recognise my correct details and do not provide a way to allow me to update and therefore access my account.  Which in the past I have proved (won at CEDR) that you have taken too much money and too early.  :(((

 

0 Kudos
Reply
FedUp19
  • 19
  • 0
  • 1
On our wavelength
44 Views
Message 4 of 4
Flag for a moderator

Re: Accounts - how can I check mine

Plus no-one answers your chat ::((((

0 Kudos
Reply