Virgin Media Community

[FedUp19]

VM website does not recognise my correct login details.

VM website will not allow me to reset my password

As we all know you ever get a telephone answer 

and their chat takes hours (perhaps as India has a different time zone?) - now taken off-line.

I'm sure this must be illegal, not only incompetent.

[Chris_W1]

Hi FedUp19, thanks for the message and sorry to hear that you are having issues with the online account, can you confirm what error you are getting and is this happening on all browsers? Chris

[FedUp19]

After entering my correct t details. It says that they are wrong!  So I enter my email address, you send all correspondence to and then I get taken to another page where it says to add my username!!!   I add my username (that I need and it works to login here) and it say it has never heard of me and takes me to another page which ALWAYS says.... Oops, somethings broken. 

    NEVER

It never is.  Any browser, mainly safari.  So you do not recognise my correct details and do not provide a way to allow me to update and therefore access my account.  Which in the past I have proved (won at CEDR) that you have taken too much money and too early.  :(((

[FedUp19]

Plus no-one answers your chat ::((((