Thank you for your post and welcome to the forums.
Firstly I would like to pass on my condolences to you and your family for your recent loss. The best thing to do here is speak with out bereavement team, details can be found; here. Please let me know if you need any further assistance.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk