Account hacked

[bobbydud]

Hi, I am no longer a customer of virgin media but still have a blueyonder email account that has been hacked.  They are accessing my accounts and changing passwords.  They have obviously changed the password of my blueyonder email account as I cant get access to it. I either need to delete the account or change the password.  Can someone help please

[deepbeep]

Exactly this happened to me.

As far as I can tell if you are no longer a VM customer you can't login in to your account to change your password.

Email dpo@virginmedia.com, tell them you are being hacked and demand they disable the email address immediately. Tell them you will hold them responsible for any costs incurred due to the hacking.  That's what I did.

[Alex_RM]

Hi bobbydud,

Thanks for posting and welcome to our community 🙂

Sorry to hear of the situation, as you're no longer a Virgin customer the email address should have been removed after 90 days.

So I can help I've popped you over a private message.

Alex_Rm

[Alex_RM]

Thanks for joining me over private message bobbydud,

Glad I was able to help.

Alex_Rm

[besonders1]

Looks like that email [REMOVED] is no longer working, I wonder why? Keep getting the mail service  failed delivery notification.

Mod Edit : To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq

[besonders1]

Apologies for the record its actually [ REMOVED ] My account is still active since reporting this Tuesday so email sent

Mod Edit : To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq

[deepbeep]

My apologies [REMOVED] (not .com, my error)

Mod Edit : To raise a subject access request visit - https://www.virginmedia.com/help/dsar-faq

[besonders1]

That Ok deepblue, I wonder if the DPO only work monday to friday as still waiting for a response

[besonders1]

Hi all, just to let you know that email did the trick and the address is now deleted 🙂

[deepbeep]

Thanks, and yet the forum admin are direct messaging me telling me to stop posting this advice...  Yet it is the only thing that works quickly to resolve the problem.