Showing results for 
Search instead for 
Did you mean: 

Account hacked

Joining in

I think my emails have been hacked as someone has hacked my Facebook and Instagram accounts. I have tried to see if I can change my email password but I can not log in to access my emails via my laptop. I am still receiving emails to my phone so I want to chance my password and add the 2 step authorisation to my account. The hacker has logged into my Facebook and Instagram accounts and changed the passwords and associated email addresses. He could only have done this if he had access to my email to get the verification codes etc.

I need to secure my emails ASAP so they cant hack anything else from there.

Hope you can help.


Forum Team (Retired)
Forum Team (Retired)

Hi Tash83 👋

Thanks for posting, and a warm welcome back to our Community Forums.

I'm sorry to hear you are concerned that your email has been compromised. To clarify, is this an email account that is with us? For example, a BlueYonder, NTLWorld, or Virgin Media email address?

What happens when attempting to sign-in to your online account? Are you able to provide any screenshots? If so, please send these to us but ensure to censor any personal information.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ