on 15-07-2022 11:43
My email has been hacked, they've changed my password so I can't log in and they've been changing my passwords on social media and other apps to lock me out. The number given for virgin media support doesn't have any options to talk to someone about my account being hacked. I am very concerned as I have lost access to my emails completely and they have many personal details in there that could be used for identity fraud. Please give me a number I can call to get this sorted out.
on 15-07-2022 12:34
@SianJW1 wrote:Please give me a number I can call to get this sorted out.
If you are still a Virgin Media broadband customer one of the Forum Team (VM employees who support this forum) can help you regain access to your VM account. They cannot do anything about your other online accounts though.
If you can post back asap with confirmation that you have a VM broadband account I will escalate your post to the team.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 15-07-2022 12:50
Thank you for coming back to me. I am a virgin media broadband customer
on 15-07-2022 12:58
@SianJW1 wrote:I am a virgin media broadband customer
That's great, i have escalated your post so one of the Team should be along later today hopefully
In the meantime, if you have not done so already, you could try resetting your VM password via this route.https://www.virginmedia.com/my-virgin-media/forgotten-details/password Enter your VM email address and follow the prompts.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 15-07-2022 13:51
I'm not able to use the forgot password function, when I put in my mothers maiden name it doesn't accept it so I'm not able to do anything
on 15-07-2022 14:43
Hi SianJW1,
Thanks for using the forums to get access to your hacked Email, I am sorry this has happened.
Can I ask if you have managed to reset your password and gained access using the link Coenoby gave?
If not, we can still have a look into how we can help, so please let me know.
Thanks,
Megan_L
15-07-2022 15:55 - edited 15-07-2022 16:15
@Megan_L wrote:Can I ask if you have managed to reset your password and gained access using the link Coenoby gave?
Hi Megan, apologies for butting in but in fact @SianJW1 has confirmed in the last post that the password reset screen (the link I posted) is not accepting the security answers so in this case that route to resetting the password has not worked.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 16-07-2022 16:21
Thanks for coming back to us @SianJW1, I'd be happy to pick this up for you.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn