I am able to receive Virgin media emails. Therefore Virgin knows my email address.
However when I try to register with this email address it keeps on asking to do another different password even though the password I enter fulfills the required details.
Hey @Tilly8, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm sorry to hear about the troubles you're having with MyVM. 😞
Please can you clear cache and cookies, try a private window and another browser / device if it doesn't work.
If this issue continues, please reply with a screenshot of the error - avoid posting any personal information.
Let us know how it goes.
New around here? Check out the do's and don'ts, in our Community FAQs