Virgin Media Community

[trevandi]

Emails nor coming through since Saturday. Account is saying invalid password but this has not changed and is automatically entered via touch recognition - is there a problem wider across Virginmedia?

[Gareth_L]

Hello trevandi

Sorry to hear this is happening 

The emails are you using a client or is this through webmail?

Do you get an error message at all?

Have you tried changing the password?

Gareth_L

[trevandi]

I can’t reset as it is telling me my standard responses are incorrect also! At the moment therefore I can’t access anything even my main Virgin Media account. 

can I reset another way? It asks for my virgin mobile number for a text message option but I do not have a VM mobile 

[trevandi]

Sorry webbrowser

[Gareth_L]

I will send you a Private message to get this looked at, 

Just check the purple envelope top right of your screen 

Gareth_L

[Gareth_L]

Thanks trevandi

I'm looking into this now for you 

As soon as I have any news I will be back in touch 

Gareth_L

[Gareth_L]

Hi trevandi.

The email account will be active now again. If you can reset your password and try now that would be great.

Gareth_L