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Ejkrej
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Accessing old virgin.net email

I am a current Virgin broadband customer but still use a very old Virgin.net email address. I access this on my phone of 3 years via the mail app but cannot now log in elsewhere or manage to reset my password. As I now need to upgrade my phone, I need to be able to access the account on my new device.

I waited on the phone for an hour to speak to someone today who advised that I change my current account username to my old Virgin.net email address. When I tried to do this is says “username not available” although I was able to change the email address used for correspondence on my new account.

Please can you help me access and close/update this old Virgin.net email.

thank you!

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Emma_C
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Re: Accessing old virgin.net email

Hi Ekjrej, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues with the email service and our delay in getting back in touch. 

Can I ask if you still have an active broadband account with us? This would be needed to ensure the email address remains active.


I've also tried to find your account from here so I can see if this has been sorted or yet, but sadly I've been unable to do so. 

Please let me know if you need help. 

Emma_C - Forum Team
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Ejkrej
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Re: Accessing old virgin.net email

Thanks, the old account was [MOD EDIT: PERSONAL INFORMATION REMOVED] I have actually got the password now and have access but I would like it linked to me current broadband account if possible?

Old account number [MOD EDIT: PERSONAL INFORMATION REMOVED]

Active Account number [MOD EDIT: PERSONAL INFORMATION REMOVED]

In addition, we are having broadband issues - repeatedly stops and starts despite rebooting/ factory resetting the hub. Someone suggested it could be the connection into the house which is at fault? Can you advise

Thank you

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Zoie_P
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Re: Accessing old virgin.net email

Hi Ejkrej,

thanks for your post, please do not post your private detail on our forums, I can help you with moving your accounts over and looking at your issues with broadband. I will pop you over a private message keep an eye out for the purple envelope.

thanks,

Zoie

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