I am a current Virgin broadband customer but still use a very old Virgin.net email address. I access this on my phone of 3 years via the mail app but cannot now log in elsewhere or manage to reset my password. As I now need to upgrade my phone, I need to be able to access the account on my new device.
I waited on the phone for an hour to speak to someone today who advised that I change my current account username to my old Virgin.net email address. When I tried to do this is says “username not available” although I was able to change the email address used for correspondence on my new account.
Please can you help me access and close/update this old Virgin.net email.
Thanks, the old account was [MOD EDIT: PERSONAL INFORMATION REMOVED] I have actually got the password now and have access but I would like it linked to me current broadband account if possible?
Old account number [MOD EDIT: PERSONAL INFORMATION REMOVED]
Active Account number [MOD EDIT: PERSONAL INFORMATION REMOVED]
In addition, we are having broadband issues - repeatedly stops and starts despite rebooting/ factory resetting the hub. Someone suggested it could be the connection into the house which is at fault? Can you advise
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]
thanks for your post, please do not post your private detail on our forums, I can help you with moving your accounts over and looking at your issues with broadband. I will pop you over a private message keep an eye out for the purple envelope.