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funkynugget04
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Accessing my old ntlworld email account

I'm trying to regain access to my old @ntlworld.com email address and attach it to my virginmedia account.

I am currently a Virgin Customer, and living in the same address when the email was activate.  Unsure in the process to help regain access?

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coenoby
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Re: Accessing my old ntlworld email account


@funkynugget04 wrote:

I am currently a Virgin Customer, and living in the same address when the email was activate. 

So did you switch from Virgin Media to another ISP for a time and then return to VM?

If so your old Ntlworld email account may have been deleted by VM. What error message are you seeing when you try to sign in to the email account  from here?   https://mail.virginmedia.com 

Unsure in the process to help regain access?

You could try resetting the password from here https://my.virginmedia.com/forgot-details/password Enter your full Ntlworld address as your username and answer the security questions.

(How to) attach it to my virginmedia account

If the Ntlworld address was originally attached to a VM broadband contract in your name then the Forum Team (VM employees) may be able to arrange a 'Move and Transfer' to attach it to your current VM account.

However, be aware that it will mean that your old Ntlworld address will replace the email addresses you currently have in your My Virgin Media Account. It cannot simply be added to the existing list of email accounts.

Coenoby


 

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