@paulfromthehill wrote:
Is it possible to have this e-mail address linked to my Virgin Media account (if it hasn't been reassigned)?
The address will not have been reassigned. Quite rightly in my opinion Virgin Media do not allow email addresses to be recycled.
There are some issues to consider regarding linking the virgin.net address to your current VM broadband account:
- The virgin.net account may well have been deleted by VM and if so,VM will not reopen it. Any VM email accounts not linked to a VM broadband account are classed as "orphan accounts" and VM have a policy of deleting such accounts. That activity has been ongoing for a long time and it seems VM may have stepped that up recently following their decision to stop issuing new VM email accounts. Any customers who took out VM broadband contracts since May 2022 have not been offered VM email accounts, they have to use a third party address.
- There is (or was) a "Move and Transfer" option where an existing customer could have all the VM email accounts on their VM account transferred to a new VM broadband account. For example if they moved house. However, there were limitations on that, the main one being that it had to be a complete transfer. So if you already have any email accounts on your current VM account they would all be replaced by this Virgin.net email account.
- One other complication is that many Virgin,net addresses have never been associated with a VM broadband contract. Many were offered in conjunction with Virgin's dial up internet service which was closed back in 2013. That seems to create some technical limitations on how those email accounts can be treated in the current VM system.
- Finally, as I said earlier, VM no longer issue new email accounts so clearly providing an email service is not high on the list of business priorities going forward. VM have said that they will continue to support VM email accounts for existing VM broadband customers but the long term future of the VM email service is unknown. As such, my advice would be to look to opening new third party (non VM) email accounts to replace your existing email accounts rather than raising old zombie VM email accounts from the dead. 😉
So, the answer to whether it is possible is a very hesitant "maybe, but probably not".
One of the Forum Team (VM staff who support this forum) will contact you via this thread. However that may well be next week. There are very few VM staff on Forum duty today and tomorrow and none at all on duty on New Years day.
The Forum Team will be able to check this out and give you a definitive answer.
I hope that helps, it's food for thought anyway!
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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