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kjwell
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Access to email

I have been unable to access my email since Thursday. Help anyone?

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Jodi_S
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Re: Access to email

Hi kjwell,

 

Welcome to our community and thanks for posting. Sorry to hear you're experiencing issues trying to access your emails. We know how frustrating this can be.

 

Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

 

You may also wish to check your auto forwarding rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further.
 

Kind regards Jodi

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kjwell
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Re: Access to email

I have tried all of the above. And still no access.

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Jodi_S
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Re: Access to email

Thanks for coming back to us kjwell,

 

We appreciate you trying the above, as it has not worked I will pop you over a private message. Please click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Jodi_S
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Re: Access to email

Hi kjwell,

 

You email has now been re-enabled. It can take up to 24 hours so once your back in please change your password to stop this happening in the future.

 

If you need any further assistance please come back to us.

 

Kind regards Jodi

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