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Priestfieldlad
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Access to email account on Apple platform

All of a sudden, after over a year of no problems, I've not been able to access my virginmedia.com email address on the web or using any of my Apple/Mac devices. My blueyonder email address is working fine (but often gets hacked) and my gmail accounts are working fine from the same devices. My sense is that it is accessing the server that's the issue, but I don't know what to do to correct it.

Although I use technology a lot, I'm not au fait with all the technicalities and would appreciate some help.

TIA

Jared

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Message 2 of 14
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Re: Access to email account on Apple platform

are you still a paid virgin media broadband customer?
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Priestfieldlad
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Re: Access to email account on Apple platform

Yes, for many years (since the Telewest days, hence the Blueyonder address as well). Does this open new possibilities?

 

TIA

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Graham_A
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Message 4 of 14
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Re: Access to email account on Apple platform

What error message do you get when trying to access the Virginmedia address via VM webmail?

Is it ' sorry this mailbox isn't available at the moment' or similar?

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Graham

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Priestfieldlad
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Re: Access to email account on Apple platform

I've never accessed it by webmail, but when I tried to add it to webmail today I got a message saying that 'this account already exists' (although I can't see anywhere in the webmail where I can access it).

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Priestfieldlad
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Re: Access to email account on Apple platform

Have just explored webmail again and found it as an account, but when I tried to untick the unified mail box I got the message, 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'

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Graham_A
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Message 7 of 14
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Re: Access to email account on Apple platform

You shouldn't need to add it, just goto https://mail2.virginmedia.com/ and enter the email address and password.

Ensure that you have logged out of any other VM/blueyonder accounts before trying this.

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Graham

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Priestfieldlad
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Message 8 of 14
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Re: Access to email account on Apple platform

it's not recognising the details that I enter, but our VM account is still activated by the Blueyonder email address, and all that is still working. 

 

Would VM be able to access it and set a new password?

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Graham_A
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Message 9 of 14
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Re: Access to email account on Apple platform

It sounds like the VM email address is not linked to your primary account.

When you sign into your My Virgin Media account with your primary username and password, presumably the blueyonder email, and click on My Profile > Manage Accounts do you see the Virginmedia address listed as a secondary account?

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Priestfieldlad
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Message 10 of 14
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Re: Access to email account on Apple platform

On 'manage accounts' the email address comes up as a secondary account.

When I go into the webmail to try to alter it I get the following message.

Priestfieldlad_0-1602269359870.png

 

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