Access to an old Virgin Media blue yonder email account

[PeterNew]

I am having the same issue as others on this forum. I have a blueyonder email address from an old Virgin / Telewest account, which has recently been hacked. I have spent the past week trying to regain control of my LinkedIn, Facebook, Twitter and Ebay accounts and had to inform my bank. All were compromised as the hacker was able to request password resets and read the codes sent via email. It seems likely the email server has been hacked or an extra forwarding option set up for my emails. I am still a Virgin Media customer, but at a new address and different account so unable to access / check on my blueyonder email. Please help! 

[MOD EDIT: Post split to create own thread]

[Reece_MH]

Hi PeterNew 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm very sorry to hear your email has been compromised, which has caused problems for various other websites. I'm going to send you a private message to look into the BlueYonder email you've mentioned, and assist further.

Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "My Messages".

Cheers,

[leighs1212]

Hi,

I'm hoping that you can also help me.  My old blueyonder account has also been hacked.  I left Virgin media last year and can no longer access my account to delete the old email.

[Tom_W1]

Hi @leighs1212 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

We can certainly help you to delete this - please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

[leighs1212]

Thank you, I have replied.

[Tom_W1]

Hi @leighs1212 thanks for your reply - I have received this.

During the later periods of the evening, we do prioritise incoming public messages and social media as first point of contact so please remain patient, I will reply to your private message tomorrow afternoon.

Thanks for your patience.

Many thanks