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TimMoore2
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Access to Webmail and synchronising folders in MS Outlook

It appears there is a mailbox malfunction as the wider community is finding today. There have been no official service outage announcements and I have been without email all day! 

This is affecting me accessing VM webmail stating 'mailbox unavailable' as well as MS Outlook having problems with 'synchronizing subscribed folders'.

String attached from another post:-

The Error 403: Forbidden problem is currently being investigated on F008135072. Our team are currently working on implementing a fix for this issue. Bear with us and we'll let you know once it's sorted.

If you're experiencing a 'mailbox unavailable' error when logging in, we can clear this by updating the mailbox on our systems. Please create a new post and a member of staff will be in touch within 24 hours to help further. Please don't post your email address in the initial post, we'll ask you for this via private message when we reach out.

Please advise when this is fixed

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Graham_A
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Re: Access to Webmail and synchronising folders in MS Outlook

The post you quoted has been revised. Please check the latest version by re-reading message one.  

https://community.virginmedia.com/t5/Email/Webmail-403-Mailbox-Unavailable-errors/td-p/4294661/jump-...

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TimMoore2
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Unable to connect to IMAP Server

Following the locking of my email account by Virginmedia, due to a suspected hacking, my wife has been left with an email client (MS Outlook) which cannot 'log into the IMAP server'. 24 hours later her emails now work in webmail and on her phone but not on her laptop. Any advice?

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Graham_A
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Re: Unable to connect to IMAP Server

Have you updated the password in MS Outlook to match the new one that works with webmail?

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TimMoore2
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Re: Unable to connect to IMAP Server

Graham, It's working now thanks

 

Tim

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Paul_DN
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Re: Unable to connect to IMAP Server

Hi Tim,

 

Thanks for coming back to me, really glad to hear you are now able to access your emails.

 

Regards

 

Paul.

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