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Access an old ntlworld email address

Joining in

Hi, I have seen in previous messages that a forum person was able to help people access old NTL world emails.  I'm hoping the same might be possible here, so very much hope a virgin media forum support person can reply.  Thank you. 


Forum Team
Forum Team

Hi @clairep101,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're struggling to gain access to an old email account. What happens when you attempt to access it exactly?


Zach - Forum Team
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Thanks Zach - 

I get this message: 

Please ensure you provide the email address you use to sign in to My Virgin Media.



Hi clairep101,

Thanks for providing that. Just to confirm some things, are you currently a customer with us, with an active/live Virgin Media service? If so, is this email connected to that account? Do you know, roughly, how long the email hasn't been working for?


Reece - Forum Team

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Thank you Reece.  I don't have a Virgin account at the moment.  I think the email account was probably last active about 10 years ago!  (So maybe a bit of a long shot??).  thanks. 

Thank you for confirming @clairep101, if the email was last active 10 years ago and is not linked to an active Virgin account it will not be possible for us to recover this email for you. 

If an email account is still linked to an active account we would be able to check this but unfortunately this email will now be lost.

Apologies that may not be the answer you were looking for.

If you need anything further, please let us know. We will be happy to help.



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