Access Problems for sending emails on 3rd party program such as Outlook on Windows, Mail on MAC

[billjarvis]

I don't expect a callback from Virgin even though a ticket has been raised....If past experience is anything to go by.  After literally six hours on the phone to call centres in India and using the 'Homeworks' account. Finally I appear to have identified the problem but am powerless to do anything about it

A program gave me the answer in a dialogue box

by the way, the address https://netreport.virginmedia.com/netreport Section: Email sending errors does NOT allow you to ask for delisting!

It appears to be only to report suspicious activity or attacks

I live in hope that I will have a restored service. I did ask to be put through to the complaints section and was told they would ring me back within the hour......two days ago

[coenoby]

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@billjarvis wrote: the address https://netreport.virginmedia.com/netreport Section: Email sending errors does NOT allow you to ask for delisting!

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This route through the Netreport options seems to resolve that IP blocking issue:

Go to https://netreport.virginmedia.com/netreport/  and:

• select an abuse type of Email Sending Errors from drop down list
• select an abuse form of Other from drop down list
• paste the complete error message into the Log Evidence area
• enter your name into My name field
• enter your email address into Email address field
• select Submit button

VM usually remove the problem IP address from their blocklist fairly quickly once they get that notification so try that and see.

Coenoby