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Access Problems for sending emails on 3rd party program such as Outlook on Windows, Mail on MAC

Joining in

I don't expect a callback from Virgin even though a ticket has been raised....If past experience is anything to go by.  After literally six hours on the phone to call centres in India and using the 'Homeworks' account. Finally I appear to have identified the problem but am powerless to do anything about it

A program gave me the answer in a dialogue box


by the way, the address Section: Email sending errors does NOT allow you to ask for delisting!

It appears to be only to report suspicious activity or attacks

I live in hope that I will have a restored service. I did ask to be put through to the complaints section and was told they would ring me back within the hour......two days ago


Very Insightful Person
Very Insightful Person

@billjarvis wrote: the address Section: Email sending errors does NOT allow you to ask for delisting!

This route through the Netreport options seems to resolve that IP blocking issue:

Go to  and:

• select an abuse type of Email Sending Errors from drop down list
• select an abuse form of Other from drop down list
• paste the complete error message into the Log Evidence area
• enter your name into My name field
• enter your email address into Email address field
• select Submit button

VM usually remove the problem IP address from their blocklist fairly quickly once they get that notification so try that and see.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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