Hi Anankha,
Thank you for your reply. You are the only person who has replied. The virgin media support staff are nowhere in sight. Perhaps they know that they can't help me.
Yes, I do have broadband. I have tried to logon to my email account using Firefox and Edge, but without success. I have also tried to use thunderbird to access my email account but that also did not work.
From within my broadband account, when I clicked on the “Email” button, I saw the message: “Oops! We can’t find the page you’re looking for.” So, it looks as though my virgin media email account has been deleted, and that my virgin media email address only serves as my username to access my virgin media broadband account.
Dear, oh dear! What a shambles!
In the meantime, iHub, the Livingstone-based company which is responsible for the developing the “mygovscot myaccount” software, has sent me an email (to my second email address) with a link so that I can activate my “mygovscot myaccount”.
Amazingly, iHub’s instructions state: “Once you have clicked on the above link to activate the change, the new email address will be used for any subsequent emails which are sent. If you don’t follow the step above, your previous [virgin media] email address will continue to be used in any communications.”
You can’t make this stuff up! If you do not confirm the email address that you use to apply for your “mygovscot myaccount”, iHub will create a permanent “mygovscot myaccount” for you anyway! And since they have created an account for you, they will never let you create another one.
So finally, once I had succeeded in logging into my “mygovscot myaccount” with the link I was sent, I tried to change my username (my virgin media email address), but the iHub software wouldn’t let me. Instead, it gave me the error message: “fault”. I guess their programmers haven't got around to writing the necessary software for this functionality yet. But I wish them well and I hope they succeed one day.
Why does the UK have such terrible telecoms companies? All I wanted to do was to create an “mygovscot myaccount”, so that I could apply online for a replacement "National Entitlement Card", which is just the official name for my OAP bus pass. But now I’ll have to ask a neighbour if he’ll push my wheelchair to the offices of my local council, so that I can apply in person.
I pity all the younger people in Britain who have to suffer such terrible online services.
The good news for me is that I now know that I do not have a virgin media email account… Yippee! I am now free to leave this company!
