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4G IMAP SMTP Settings for Ntlword.com Email

Hi all

So I'm having problems lately sending mail from my iPhone when I'm out of range of my Superhub. I have two ntlworld.com email addresses, and neither of them will send mail.

They send fine when my phone has a WiFi signal, the Send Mail settings on the phone are as follows:

Sending mail (SMTP)

SMTP server name

smtp.ntlworld.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication

Enabled (Password)

SMTP username

Full email address, e.g., richard.branson@ntlworld.com

 

I have also tried the following recommendations for Sending Mail if you have ntlworld.com email addresses, the only difference being the SMTP server name:

Sending mail (SMTP)

SMTP server name

smtp.virginmedia.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication

Enabled (Password)

SMTP username

Full email address, e.g., richard.branson@ntlworld.com


Neither of these work when my phone is out of range of my WiFi, but connected with a strong 4G GiffGaff signal.

Any ideas anyone?

Thanks!

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DJ_Shadow1966
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Re: 4G IMAP SMTP Settings for Ntlword.com Email

Hello

From what you are saying it looks like your mobile data external IP address is being blocked to check this can you do the following -

1) Find the external IP address when on 4G by typing into google whatsmyip.

2) Goto https://www.spamhaus.org/query and enter the UP address got from step 1

The results from there will give you an answer on 3 block list the PBL list is not of concern if you are on any off the other 2 are sending that IP address is sending Spam, now the problem is as the IP address is shared by many people getting it off the blocked list is near on impossible as whatever is trigger the spam needs to be cleaned. There is nothing more that VM can do to resolve that I would recommend speaking to GiffGaff as that IP is their responsibility.

Regards Mike

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Re: 4G IMAP SMTP Settings for Ntlword.com Email

Thanks Mike

I just tried that, and it returned the following:

*IP* is not listed in the SBL

*IP* is listed in the PBL, in the following records:

  • PBL1536776

*IP* is listed in the XBL, because it appears in:

  • CBL Lookup

 

 

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DJ_Shadow1966
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Re: 4G IMAP SMTP Settings for Ntlword.com Email

Hello

Yep the 4G data external IP address has been reported as having been sent spam, the system is there to protect the VM email servers, trying to get block removed is going to be a nightmare I would personally speak too GiffGaff as it is them that own the IP address, that IP address ill be used by multiple people with mobile phones on GiffGaff hence the problem of removing the block.

Regards Mike

 

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Re: 4G IMAP SMTP Settings for Ntlword.com Email

Thanks Mike, I'll get into them now and report back for those who may be experiencing the same issue. It's been working fine up until late.

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Re: 4G IMAP SMTP Settings for Ntlword.com Email

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great week.

Regards Mike

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