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403 forbidden error

Tuning in

Still getting 403 forbidden error on my email account when using virginmedia webmail.

It works fine on my mobile phone via an email client and when using an email client on the PC.



Any idea ahy? I have already reset the password.



Forum Team
Forum Team

Hi fm48 👋 Welcome back to community! Thank you for posting!

Sorry to hear about this error message appearing when using webmail. 
Can we check if you have tried;

-Clearing your cookies and cache

-Trying in an alternative browser

-Try using 'Private' or 'Incognito mode'
Please let us know if the problem persists after trying all of these and we can offer further support if needed! Hopefully one of them resolves the issue for you! 🤞 But do keep us updated.

Thanks for your patience in the meantime! All the best. 🌞


Thanks Molly for your reply.

I've cleared cookies & cache

I've ready ready tries Firefox, chrome and Edge.

I've Just tried Edge in private mode.


Same result, 




I'm using a email address.

Thanks for the update @fm48. Can I ask, at what process do you get the forbidden page? On the log in screen? After entering details? Or the loading of your inbox?


Morning Sabrina


  1. Goto virginmedia webmail
  2. Login with my username and password
  3. The webpage then display

    403 forbidden error

  4. But, it works fine with Thunderbird client, and email client on the phone. But, not with the webmail.

Hi fm48,

Can you confirm if signing Into the My virgin Media account via a web browser okay?


Tuning in

It fails on the web browser, I get the 404 error, On the log in screen? After entering details

Forum Team (Retired)
Forum Team (Retired)

Thanks for the response there,

Can I ask is the app also showing the same issues?

Let us know,


Tuning in

Sorry, which app?

On the mobile phone, it is a email client. Not any virginmedia app