on 07-03-2022 08:44
I can access my email account on my desktop and mobile, but when I try to access it via webmail I get a 403 Forbidden notice.
This forum flags up several other people who've had the same or similar issues in the past - but there seems to be no satisfactory fix listed.
Any ideas?
I only tend to access webmail to check if anything's been caught in the spam filter I actually need.
Kim
on 08-03-2022 10:43
Before calling I ran a status check (all OK) and changed my Virginmedia password on the off-chance. 403, as usual. Call to 150 wasn't as bad as I feared. I spent about 10 minutes on the phone including 'in a queue' time. Email is now working. The advisor had to 'send a help to my router'! Make of that what you will. I asked if a reboot would have fixed the issue - answer = no. So, it seems the only known way to fix this is to call 150 and have a 'help' sent to your router too! I warned the advisor that I'm just the tip of the proverbial and to expect many more calls....
on 08-03-2022 16:39
Ha! Spoke too soon about the lack of a 'Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F009687249' warning email. It turned up at 16:00 today. But email is still working for now at least.
on 09-03-2022 16:44
Hi @KimNewman
Thanks for posting on our community forum
My apologies for the inconvenience, have you managed to access your email as of yet?
Regards
on 10-03-2022 10:36
I still get a Forbidden 403 from webmail. I can still get email on my mobile and desktop, just not online.
on 11-03-2022 10:51
Hi @KimNewman
I'm so sorry to hear that this has happened!
I'd be happy to take a look with you, I'll send a PM now so we can investigate this further.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.