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Scoutiedoodle52
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403 Forbidden

For 5 weeks I have been unable to access my emails - 5 phone calls and endless hours to be told the problem will be sorted in 48 hours - it still isn't. On my last call I was advised that my case was going to be escalated and I would get a call back in 48 hours - that was 15 days ago and I still haven't heard anything.  What a dreadful, dreadful service.  Virgin can read my emails but I can't.  I've tried changing my password - not difference - was also told it was my device at fault but no help to rectify it.  Please, please can anyone help? 

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Emma_C
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Re: 403 Forbidden

Hi Scoutiedoodle52, 

Really sorry that you've been having this issue, I can appreciate you're keen to get it sorted. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than normal. 

Has this been sorted since your post? 

If not then please reply to the message I'm sending you now and we can have a better look. 

Thanks 

Emma_C - Forum Team
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